Quality and warranty
All the products available in our shop have producers’ warranty.
EcoBike bikes have two-year warranty for a bike and one-year warranty for a battery. The warranty details are regulated by the warranty card of a particular bike. (IMPORTANT! Any self product alterations result in the loss of warranty).
EcoBike Bikes have very high reliability, what in case of electric bikes is very important. The company has six years of experience in electric bikes sale and is one of the biggest of this branch in Poland, resulting in 98 per cent of reliability in 2012!
All the bikes meet the newest European Union electric bike standard EN 15194
Each delivery has a receipt or a VAT invoice attached (on clients’ demand). If the warranty card is not attached to the parcel, it means that the producent does not issue one and the warranty base is the receipt or the invoice. These documents are further treated as a ground for eventual warranty repair.
In most cases the warranty repairs of the bikes ordered in our shop can be done close to your place of residence. To execute the repair this way please contact us in advance: +48 71 307 04 02. Since we own a spare parts warehouse we have a 24h access to spare parts right away.