Returns and complains

Complains

Each product ordered at Ecobike shop has a producers’ warrant and is covered by statutory responsibility of products’ compatibility with an agreement. Mechanical damage or damage casued by inappropriate use of product or its’ natural wear can not make a subject of complaint. In case of any material/production defect please fill in a complaint form (in Polish only).

One signed copy should be attached to a return delivery of a product (together with a proof of purchase and a warranty card- if one was previously attached to the product).

The product send for inspection has to be clean. A salesman will give his opinion on the complaint by 14 days counting from the day of receiving a return delivery.  

Any complaints are investigated in accordance to the legal standards in force.
The goods have to be delivered at one’s own expense.
After accepting a complaint, the goods will be sent back to a customer at shops’ expense.

EcoBike Sp. z o.o.
ul. Wschodnia 12
55-330 Źródła
Poland

Deliveries without above-mentioned documents (original receipt/VAT invoice and a complaint form) will be sent back to the sender.

Returns

You bought our product but it doesn’t meet your expectations?  No problem! Remember you have 10 days for return. You will get back the worth of the product easily and quick following these points:

1. Download and print a return declaration (Polish only)
2. Fill in and sign a printed declaration
3. Pack a product, declaration and an original receipt
4. Send all to our address:

EcoBike Sp. z o.o.
ul. Wschodnia 12
55-330 Źródła
Poland